Miualu is operated by Jacek Woznicki trading as Miualu.
Business and correspondence address:
88 Shadwell Drive
Northolt, UB5 6DF
United Kingdom
Email: jack78787812@gmail.com
Changing your mind
You may cancel your online purchase without giving a reason within 14 days after the day you receive your goods. You then have a further 14 days after notifying us to return them.
To cancel, email us or write to our correspondence address with a clear statement that you wish to cancel. Please include your name and order number or other proof of purchase.
Arranging a return
Contact us for the appropriate return address and instructions. Products may be dispatched by different suppliers, so the return address may differ from our correspondence address. Please do not send goods directly to a supplier without checking the address with us.
You do not need our approval to exercise your statutory cancellation right. Miualu remains responsible for handling your request.
For a change-of-mind return, you pay the direct return postage cost. For goods that cannot normally be returned by post, the estimated return cost will be provided before purchase.
Please pack the goods securely and retain proof of posting.
Condition of returned goods
You may inspect goods as you would in a shop. We may deduct any reduction in value caused by handling beyond what is necessary to establish their nature, characteristics and functioning.
Please return all supplied accessories and, where possible, the original packaging. Missing original packaging does not automatically remove your statutory rights.
Refunds following cancellation
We will refund you within 14 days of receiving the returned goods or evidence that you have sent them back, whichever is earlier.
Refunds use the original payment method unless you expressly agree otherwise, without a refund processing fee.
When you cancel your whole order, we also refund any standard outbound delivery charge. Any extra amount paid for an upgraded delivery service is not refundable.
Faulty, damaged or incorrect goods
Contact us with your order details and a description of the problem. Photographs can help where available.
For faulty or misdescribed goods, you normally have a 30-day short-term right to reject them for a refund. After that, you may still be entitled to a repair, replacement, price reduction or refund under applicable consumer law.
We cover reasonable return costs for faulty, damaged or incorrectly supplied goods. Contact us so we can arrange an appropriate return or collection.
Your statutory rights are not affected by this policy.